FAQs

How do I place an order?

You can browse our online store, select your desired items and sizes, add them to your cart, and proceed to checkout.

What payment methods do you accept?

We accept various payment methods, including credit cards, debit cards, and PayPal.

Can I change or cancel my order?

If you need to change or cancel your order, please contact our customer service team as soon as possible. We will do our best to assist you.

What is the estimated delivery time?

Orders typically ship within 5-7 business days after confirmation, depending on your location.

What is your return policy?

If you are not satisfied with your purchase, you can request a return or exchange within 7 days of receiving the item. Please ensure that the product is unused and in its original packaging.

Will I have to pay for return shipping?

If the return is due to our error, we will cover the shipping costs. Otherwise, return shipping will be the responsibility of the customer.

What are the care instructions for lingerie?

We recommend hand washing lingerie to avoid damage. Please wash dark and light colors separately.

Are your products suitable for everyone?

Yes, our products are designed to accommodate various body types and preferences. We encourage everyone to try them out.

Are there any health considerations when wearing lingerie?

Please ensure you choose the correct size to avoid discomfort and ensure proper circulation.

Who should I contact if I have further questions?

You can reach out to us via our customer service email or through the online chat feature on our website. We will respond as quickly as possible.

Do you offer privacy protection measures?

Yes, we take customer privacy very seriously. All orders are shipped in discreet packaging to ensure your personal information remains secure.