At SwoonX, our goal is to provide you with the best shipping options, regardless of your location. We serve hundreds of customers worldwide every day, and we are committed to delivering services of the highest quality.
SHIPPING METHODS & DELIVERY TIME
| Shipping Method | Cost | Delivery Time | Courier |
|---|---|---|---|
| Expedited Shipping | Calculated at checkout | 5-8 business days | 4PX |
| Standard Shipping | Calculated at checkout | 8-12 business days | 4PX |
Preparation for shipping typically takes 1-3 business days after payment confirmation. Transportation times may vary based on the chosen shipping method, with delivery expected within 5-8 business days or 8-12 business days. Please note that specific delivery times are subject to logistics.
To ensure timely delivery, please verify that all delivery information is accurate. If any information is incorrect or missing, we may need to contact you for updates, which could delay your order. Additionally, customs clearance may also lead to unexpected delays.
Your local customs office might require additional documentation and time to process your package, which could further affect the estimated delivery timeframe.
Packages may be delivered by your local post office or a local courier service. In most cases, orders will be delivered through your local postal service and received with your regular mail.
Please be aware that we cannot arrange for reshipping if parcels are returned due to incorrect or incomplete addresses or if the recipient is unavailable.
INTERNATIONAL SHIPPING RESTRICTIONS
Currently, we do not ship to the following countries:
Åland Islands, Albania, Andorra, Argentina, Armenia, British Virgin Islands, Bouvet Islands, Belarus, Bosnia & Herzegovina, Bulgaria, Cayman Islands, Christmas Islands, Cocos (Keeling) Islands, Cook Islands, Canary Islands, Croatia, Cyprus, Czechia, Estonia, Faroe Islands, Falkland Islands, Georgia, Gibraltar, Greenland, Guadeloupe, Guernsey, Hong Kong SAR, Heard Island and McDonald Islands, Indonesia, Ireland, Isle of Man, Israel, Iraq, Kosovo, Latvia, Liechtenstein, Lithuania, Malaysia, Malta, Mayotte, Moldova, Monaco, Montenegro, Marshall Islands, North Macedonia, Northern Mariana Islands, Norfolk Island, Réunion, San Marino, Serbia, Slovakia, Slovenia, Svalbard & Jan Mayen, Solomon Islands, Sint Maarten, South Georgia and the South Sandwich Islands, Saudi Arabia, South Africa, Thailand, Türkiye (Turkey), Turks and Caicos Islands, Ukraine, US Virgin Islands, United Arab Emirates (UAE), Vatican City.
ORDER TRACKING
You will receive a shipping confirmation email as soon as your purchase has been dispatched. This email will contain tracking information for your shipment.
For customers who select economy shipping options for tracking orders directly visit Trackingmore or the courier's website:
TAXES & DUTIES
Import taxes and duties may be applied once your parcel arrives in the destination country. These charges are determined by the customs office in that country.
The payment of any applicable charges and taxes is the responsibility of the recipient and will not be covered by SwoonX. For more details regarding these charges or duties please consult your local customs office.
CUSTOMS & REGULATIONS
It is your responsibility to verify local postal regulations regarding restricted items. SwoonX cannot be held liable for any items that are not accepted in specific countries.
FOREIGN TRANSACTION FEES
If your credit card account is in a currency other than US Dollars (USD), you may incur charges at an exchange rate different from what is quoted on our website. Additionally, you may be subject to foreign currency transaction fees set by your bank's policies. We are not responsible for any exchange rates or fees imposed by your bank or credit card issuer. For further inquiries regarding foreign transaction fees please contact your bank directly.
Please note that while our store prices are displayed in your local currency for convenience during browsing and selection purposes; all transactions will be processed in USD through PayPal or Stripe at checkout.